Improving Bank’s Customer Service on the Basis of Quality Management Tools
نویسندگان
چکیده
منابع مشابه
Effect of Service Quality on Customer Satisfaction Evidence from Banks in Tangail
This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...
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ژورنال
عنوان ژورنال: EUROPEAN RESEARCH STUDIES JOURNAL
سال: 2016
ISSN: 1108-2976
DOI: 10.35808/ersj/562